Author [ES] [CA] [PL] [PT] [IT] [DE] [FR] [NL] [DK] [NO] [GR] [TR] Topic: Spread the love for your dealer's service department  (Read 1924 times)

0 Members and 1 Guest are viewing this topic.

Offline Dr. D

  • S1000R Pro
  • ***
  • Posts: 134
  • Country: us
  • Bike: '15 S1000R
  • City / Town: Reston, VA
Re: Spread the love for your dealer's service department
« Reply #10 on: October 01, 2018, 11:46:41 PM »
Mortonís BMW in Fredericksburg, VA. 60 miles from me and I gladly go there as they are highly competent and honest.

Online nrthrnbkr

  • S1000R Pro
  • ***
  • Posts: 482
  • Country: gb
  • Bike: S1000R sport
  • City / Town: Manchester
Re: Spread the love for your dealer's service department
« Reply #11 on: October 02, 2018, 11:38:31 AM »
All this praise is obviously a nice and positive thing to behold.

But ultimately are dealers being praised for doing what they should be doing by default ? - treating you as a welcome customer who has paid £14k for something and then pays £230 every time they pop in to have it checked over. Plus they might buy something else too whilst they're there ? 

It may be a case of celebrating a standard that you should expect anyway for that sort of money and commitment.?
« Last Edit: October 02, 2018, 11:39:23 AM by nrthrnbkr »

Online windyrun

  • S1000R Master
  • ****
  • Posts: 529
  • Country: us
  • Bike: '18 S1000R
Re: Spread the love for your dealer's service department
« Reply #12 on: October 02, 2018, 12:33:31 PM »
I understand your point and it seems perfectly reasonable.

Sadly, however, not all dealers in the US are honest, trustworthy, or even competent.

One would assume all businesses are competent but if that were the case companies like yelp wouldn't exist and neither would google reviews as no one would use them.

So its nice to hear from fellow owners that trust and have faith in their dealers so others don't have to learn the hard way especially for motorcycles where dealers aren't that ubiquitous.
« Last Edit: October 02, 2018, 12:35:16 PM by windyrun »

Offline beech

  • S1000R Master
  • ****
  • Posts: 510
  • Country: us
  • I change tires, you buy them on the web. $40
  • Bike: S1000R, K1300S
  • City / Town: Mount Vernon, WA
Re: Spread the love for your dealer's service department
« Reply #13 on: November 19, 2018, 05:18:46 PM »
Okay, I'll bite. South Sound BMW in Fife, Washington is good. They have an S bike tech who rides one. But the Hourly Repair rate is $137.50.  :005: I do almost all my own work so I seldom suffer this hit to my wallet. The service manager there taught me a trick how to teach my adaptive values in the computer to behave when starting. I had a 15 that refused to start until the 4th or 5th try. Next is a non dealer shop, Vallantine Motors in Seattle, an independent shop of superior knowledge and fairness. Hourly rate not flat book.

Offline rdecae

  • S1000R Member
  • **
  • Posts: 86
  • Country: us
  • Bike: S1R
  • City / Town: Atlanta, GA
Re: Spread the love for your dealer's service department
« Reply #14 on: November 19, 2018, 05:55:02 PM »
BMW motorcycles of Atlanta.  Been my shop for about 15+ years.  Great service department.
2015 S1R (daily commuter)
2009 BMW G450X (dual sport)
2006 SV1000 (track bike)

Online windyrun

  • S1000R Master
  • ****
  • Posts: 529
  • Country: us
  • Bike: '18 S1000R
Re: Spread the love for your dealer's service department
« Reply #15 on: February 15, 2019, 03:40:26 AM »
After my first dealer failed to figure out why my cruise control stopped working even after several attempts I took the bike to Morton's in VA. Morton's fixed it in less than 30 minutes!

Highly recommend Morton's for service or new bike purchase.
« Last Edit: February 15, 2019, 03:41:25 AM by windyrun »

Offline MrVerceti

  • S1000R Member
  • **
  • Posts: 28
  • Country: ca
  • Bike: 2014 S1000r
  • City / Town: Toronto
Re: Spread the love for your dealer's service department
« Reply #16 on: February 15, 2019, 01:28:13 PM »
Let me guess... micro switches got bent after clutch lever swap?  :016:


*Originally Posted by windyrun [+]
After my first dealer failed to figure out why my cruise control stopped working even after several attempts I took the bike to Morton's in VA. Morton's fixed it in less than 30 minutes!

Highly recommend Morton's for service or new bike purchase.

Online windyrun

  • S1000R Master
  • ****
  • Posts: 529
  • Country: us
  • Bike: '18 S1000R
Re: Spread the love for your dealer's service department
« Reply #17 on: February 15, 2019, 01:31:57 PM »
Actually, its seems the 1st dealer turned off the cruise control in the bike's internal settings by accident when turning off the 9K rev limiter..dealer error. And they were the ones that couldn't figure it out.

« Last Edit: February 15, 2019, 01:33:34 PM by windyrun »

Online zombie

  • S1000R Master
  • ****
  • Posts: 626
  • Country: ca
  • Bike: 2017 S1000R
  • City / Town: Oromocto
Re: Spread the love for your dealer's service department
« Reply #18 on: February 15, 2019, 02:15:42 PM »
All I can say is avoid Rallye Motoplex if you're in Atlantic Canada...  took them over a month to get "approval from BMW" to cover the repair, then another couple of weeks to get the (wrong) part.

90 minute ride to get them to fix my leaking water pump housing last fall, they ignored everything I told them and replaced the seal between the engine and the housing, even after I showed them that it was coming from the weep hole at the bottom.

Now I'll get to go back again once the snow is gone in June or July (I'm half kidding)

Offline Shasta McNasty

  • S1000R Pro
  • ***
  • Posts: 187
  • Country: us
  • Bike: 2015 S1000R
  • City / Town: Northville, MI
Re: Spread the love for your dealer's service department
« Reply #19 on: February 16, 2019, 05:15:35 PM »
BMW Motorcycles of Southeast Michigan

https://www.bmwmcsem.com/

When I had the dreaded "bike won't turn off" problem they were able to fix it super fast and even got it covered by BMW goodwill. 



 


Recent Posts/Topics